Refund Policy

Last Updated: September 2026

At CurbClose, we strive to provide the best possible AI visualization tools and CRM software for your exterior contracting business. This Refund Policy outlines how we handle refunds for subscriptions, credit purchases, and billing errors.

1. Monthly & Annual Subscriptions

You can cancel your CurbClose subscription at any time. When you cancel, you will retain access to your paid features and limits until the end of your current billing cycle. We do not provide refunds or prorated credits for partial months or unused time once a billing cycle has started.

2. Render Credits

Render credits purchased on a pay-as-you-go basis or as part of a subscription add-on are non-refundable. Because the generation of high-fidelity AI visualizations requires immediate cloud computing resources, once an image has been generated and credits have been deducted, that action cannot be reversed.

3. Duplicate Transactions & Billing Errors

If you are charged twice for the same transaction due to a technical error, duplicate processing, or system glitch, we will fully refund the duplicate charge. Please contact us within 30 days of the charge appearing on your statement to request a correction.

4. Disputed Charges & Chargebacks

Before initiating a chargeback with your bank or credit card company, we kindly ask that you reach out to our support team to resolve the issue. If we receive a chargeback, your CurbClose account will be immediately suspended pending the resolution of the dispute.

5. Account Termination

If your account is terminated by CurbClose for a violation of our Terms of Service, you will not be entitled to any refund for unused credits or remaining subscription time.

6. Contact Us

If you have questions about a recent charge or believe you are entitled to a refund based on this policy, please email our billing team at:
mark@curbclose.com